Gold Winner in East of England at the ESTAS 2023
Gold in the East of England at the ESTAS Customer Service Awards 2023
Best Estate Agency Guide Awards 2020 – Top 3% in the UK, mark of excellence
Bronze Award Best Estate Agent Office in the UK ESTAS 2019
Gold Award East of England – Norfolk and Suffolk ESTAS 2019
Gold Award Best in County – Suffolk ESTAS 2019
The British Property Award for Bury St Edmunds 2018
Silver winner in the East of England ESTAS 2018
Best in County at the ESTAS 2018
Gold winner in the East of England, Suffolk ESTAS 2017
Best in County at the ESTAS 2017
PHIL SPENCER ANNOUNCES TOP AGENTS FOR CUSTOMER SERVICE IN THE UK
Mark Ewin Estate Agents wins award at The ESTAS, the most prestigious awards in the UK property sector
The Bury St Edmunds based agency Mark Ewin received the GOLD award for the East of England at the prestigious ESTAS Customer Service Awards 2023 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,000 guests.
The awards, which this year celebrated their 20th birthday, power the ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client. This is a great achievement in its own right so whatever unfolds this afternoon you should all be immensely proud.”
Estate and letting agents were recognised in regions and post codes around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Ben Marley, Commercial Director at The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”
Dan Salmons, CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year.”
Mark Ewin said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
It’s official – Mark Ewin Estate Agents is one of the very best Estate Agents in the country!
How do you choose the best estate agent to work with? One that has experience of selling and letting properties like yours and one that will find the right renter or buyer quickly and achieve the best possible price?
Mark Ewin Estate Agents has been identified as one of the top estate agents in the country and now features in the Best Estate Agent Guide – an independent reference source for sellers and landlords to help them find the best sales and lettings agencies in their area.
Around 15,000 estate agents are assessed to find the best and Mark Ewin was among this year’s award winners.
Mark Ewin said “We are delighted to have been included in the Best Estate Agent Guide 2024. Agents cannot enter or pay for this award – the assessment is industry-wide and only those that meet the very highest standards are included. We are thrilled to have been recognised as among the best in the country”.
If you’re thinking about selling a property, then please get in touch - we will be very pleased to provide you with our advice and you can be confident that you’re dealing with one of the very best estate agents in your area.
PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK
Mark Ewin wins award at The ESTAS, the most prestigious awards in the UK property industry
The Bury St Edmunds based agency received the Gold Award for the Best Estate Agent in the East of England and the Bronze Award for the Best Estate Agent Office in the UK at the prestigious ESTAS Customer Service Awards for 2019, the biggest awards in the UK property industry. The winners were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers via the ESTAS feedback platform.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”
Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”
Mark Ewin said “We are absolutely delighted to be recognised at this year’s ESTAS. It means so much to our team as we know it’s our customers who have judged our performance. We always take customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
Mark Ewin Estate Agents receives national recognition at the EA Masters 2019 event
Mark Ewin Estate Agents has attained the high standards necessary to be awarded with the property industry’s most prestigious mark of excellence.
On Thursday 10th October, over a thousand of the leading estate and letting agents from across the UK gathered at Battersea Evolution, London for a leadership conference, exhibition and awards luncheon, where the results of this year’s Best Estate Agent Guide Awards were revealed.
The results follow the largest assessment of the property industry, with the winners receiving their awards from TV’s Gabby Logan and Jonathan Davies.
Over 15,000 estate agencies are included in the assessment, which is conducted by Property Academy and the UK’s leading property portal, Rightmove.
Each office is scored against a unique set of criteria, using a combination of data analysis and mystery shopping, from which, the top 3% of agencies in the country are identified.
The Best Estate Agent Guide Awards are awarded for marketing, results and customer service.
Home-movers and landlords can search for those estate and letting agents that made the grade in their area by visiting bestestateagentguide.co.uk or by looking out for the distinctive winners marks.
Mark Ewin Estate Agents were delighted to be recognised for their dedication to providing the very highest levels of service. Mark Ewin commented “These awards follow a rigorous and independent assessment and we are thrilled to have been recognised as among the best in the country”
For further information, please visit www.bestestateagentguide.co.uk.
Or contact Mark Ewin Estate Agents
Tel: 01284 217530